• Fundamentals of Cloud Computing
• Customer Relationship Management Basics
• Creating your first Salesforce org
• Salesforce Classic Vs Lightning Experience

• Custom Objects (Use of Custom object)
• Standard and Custom Objects
• Field Datatypes
• Relational Data Modelling (Lookup, Master Detail Relationship, Many to Many)
• Junction Object
• Schema Builder

App Manager & Tabs

Customizing Page Layouts

Record Types & Page Layouts assignment

List Views & Related Lists

Mini & Compact Page Layouts

App Builder

• Formula field
• Data Aggregation using Roll-up Summaries
• Record Locking with Validation Rules
• Duplicate Rules

• What is a Business Process?
• Automating Processes using
• Workflow Rule
• Process Builder
• Email Templates
• Lightning Email Builder
• Classic Email Templates
• Process Builder and Workflow
• Approval process
• Flow Builder
1. Screen Flow
2. Auto launched flow
3. Record trigger flow
4. Scheduled trigger flow
• Web-To Lead & web to Case
• Assignment Rules

• Quick Action
• Custom Button
• Call flow from Quick Action

• Profiles & Permission Sets
• Enforcing Field Level Security
• User Management (User Setup, Licenses, Login History)
• Groups and Queues

• OWD & Sharing Settings
• Record Ownership
• Record Sharing
• Profiles Vs Roles

• Audit Logs & Field History Tracking
• Debug Logs
• Email Logs
• Login History & IP Whitelisting

• Data Loader
• Import Wizard
• Uploading Relational Data in Salesforce
• Best Practices for Data Management
• Difference between Production & Sandbox Orgs and Purpose

• Report Types
• Standard & Custom Report Types
• Reports (Tabular, Summary, Matrix with example)
• Dashboards
• Share and Schedule Report/Dashboard

• Deployment Overview
• Types of deployment in salesforce
• Deployment using change set
• Variou Deployment Tool

• Lightning Page and Record Page
• Object Manager
• Session Setting
• Sales cloud
• Service cloud
• Community cloud